Consumer Law

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Akyüz Law & Consultancy delivers fair, balanced, and fully compliant legal solutions in disputes arising between consumers and service or product providers. By closely monitoring the evolving consumer rights landscape shaped by modern business models and digital commerce, the firm ensures comprehensive legal protection for its clients across both traditional and digital platforms.

The principal objectives of the firm’s consumer law practice are to:

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• ensure the protection of brand integrity and reputation,

• safeguard consumer rights,

• ensure the sustainability of customer relations, and

• maintain full compliance of commercial activities with applicable legislation.

 

Main Areas of Practice

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Consumer Disputes and Litigation
• Handling claims arising from defective goods and services
• Preparing applications before Consumer Arbitration Committees
• Managing proceedings before Consumer Courts
• Providing legal support in warranty, return, exchange, and repair processes

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Compliance and Consultancy for Commercial Enterprises
• Legal compliance advisory for e-commerce and online sales platforms
• Drafting distance sales contracts, pre-information forms, and return policies
• Structuring consumer complaint management procedures
• Ensuring compliance of advertising, marketing, and promotional activities with relevant legislation

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Electronic and Digital Consumer Transactions
• Contract consultancy for digital content and service providers
• Drafting subscription, membership, and platform agreements
• Ensuring data protection compliance in digital marketing activities